Derek O’Carroll of Brightpearl


Today, I’m talking with Derek O’Carroll, the CEO at Brightpearl, the retail operations platform for retailers, wholesalers, and brands.

Brightpearl was in bad shape when Derek took the helm, but since then he’s led the retail operations platform from stagnant growth to more than $12 million in revenue, nearly 1,400 customers worldwide, and managing more than $3 billion in orders.

In our chat today, we dig into this 2-year transformation and cover everything from how he diagnosed the problems to how he got the buyin to solve them.

Successful turnarounds are so hard to pull off and whether you’re struggling or thriving Derek’s insights will help you build a better, more durable business.

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Topics covered:

  1. Company background
    1. What exactly is Brightpearl and how did you get involved?
      1. What did the company look like then?
      2. What does the company look like now?
  2. The 2-year transformation
    1. What was your plan once you joined?
      1. How did you diagnose what needed to be fixed?
    2. What problems were bigger than you expected?
      1. How did you have to adapt to solve those problems?
    3. If you could get one “do-over” on a decision, what would it be?
    4. Pricing
  3. Behind-the-scenes
    1. What does success look like to you?
  4. “Rapid Fire” questions
  5. Where can listeners go to learn more?

Resources mentioned:

Where to learn more:

To hear more from Derek, you can connect with him on LinkedIn or see what he and the team are up to at