Topics covered:
- Intro:
- Going into the end of the year, reviewing things, making plans
- Thought it was a good time to share an update
- After this I’ll take a break to enjoy the holidays and come back in mid-january
- What went well
- We’ve hit profitability
- Our team of pros have been killing it
- Growth has been very strong
- Dramatically reduced infra costs while increasing reliability
- The product
- Word of mouth
- Team is in a better rhythm
- What didn’t go well
- Hiring
- Infrastructure
- Churn
- What’s next?
- Pretty clear plan, need to execute
- Doubling down on support/success
- PPC
- Implement the basics of EOS
- Lessons
- I don’t want to give the impression that this has been easy
- The hardest thing is accepting that things aren’t going to get fixed overnight
- Partnering with the right person has been huge
- I’m in this for the long-haul
- Conclusion
- I’ll be back with more interviews in mid-January
Resources mentioned:
- Traction by Gino Wickman
- MicroConf
- SaberSim.com
Where to learn more:
I’m not sure when I’ll do another update, but if you enjoyed this please let me know by emailing me at andy@baldacci.org.